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Frequently Asked Questions

How do you value the price for my car?

Mercedes Car Buyers buy and sell thousands of vehicle's every year, we have easy access to prices that cars are currently achieving in the market.

How and when will I receive my money?

We can pay by cash if 2 forms of identification is produced (one must be a photo card ID), or we can pay by bank transfer or a company cheque. Which ever payment method suites you.

I cannot find my car on your website?

We buy almost all makes and models. If you can’t find your car on our website, just drop an e-mail in with the details of your car or free phone 0800 206 23 44 for an instant quote.

I do not have a V5 registration document?

For us to buy your car, we need the original V5 document also known as a ‘log book’. If you do not have one you can obtain a new document by filling a V62 form which you can pick up from any local Post Office.

What kind of cars do you buy?

We buy almost any vehicles which are available, from £100 to £100,000+

What if my car has been damaged in an accident?

If your car is damaged or was damaged and is repaired now, we can still purchase the car depending on the level of damage.

I have outstanding finance against my car?

All outstanding finance must to be settled prior to release of Funds. A settlement letter from the relecart finance company will be required. In the circumstance any outstanding finance balance is more than the agreed valuation, you will agree to pay Mercedes Car Buyers the difference between these amounts at point of collection as per the relecart finance companies settlement letter.

What if my car has been imported?

We will still buy your car. Bear in mind that models and specifications vary from country to country, so the price may differ from that of a UK supplied car in some circumstances. If your car does not appear on our web site, contact us with the details of your car and we will get back to you as soon as possible.

What is an import?

There are two types of import. A "parallel" import (purchased in the EU) which you can request valuation for as a normal vehicle as there should only be a minor difference with this type of import. A grey import (purchased outside the EU), however, requires a different approach to valuation. Please specify the type of import at point of enquiry (details are specified on the V5 Registration document).

What does 'subject to view' mean?

Valuations issued from Mercedes Car Buyers are subject to viewing the car and should not be construed as a contract.

I'm ready to sell my car, what do I do know?

Freephone 0800 206 2344 or e-mail or complete the value your car form. Buyerss are standing by for your call or e-mail.



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